Tangerine Arts Delivery Terms and Conditions
Last Updated: 15/2/2025
1. Introduction
These Delivery Terms and Conditions (“Delivery Terms”) apply to all products ordered from Tangerine Arts. By placing an Order, you agree to be bound by these Delivery Terms. Please read them carefully.
2. Order Processing and Dispatch
2.1 Acceptance and Processing
- All Orders are subject to acceptance by Tangerine Arts. We reserve the right to cancel or refuse any Order at our discretion.
- Once an Order is accepted, our team will promptly initiate the Printing Process. Given our fast production methods, the period between Order placement and commencement of printing is very brief.
2.2 Printing Process
- The Printing Process involves the manual printing and hand-cutting of your Order. Once this process begins, the Order is final and cannot be cancelled or refunded.
2.3 Dispatch
- Following the completion of the Printing Process, your Order will be dispatched using reputable third-party shipping services. You will be notified via email when your Order has been shipped.
3. Shipping Methods and Costs
3.1 Shipping Providers
- We utilise a range of trusted third-party shipping companies to deliver your Order.
3.2 Shipping Charges
- Shipping costs are determined by the size, weight, and destination of your Order. For larger or bulk orders, additional fees may apply.
3.3 Shipping Exclusions
- Due to internal policies, Tangerine Arts does not offer shipping to the following regions: Russia and Israel. We do offer free shipping and an 80% discount to Palestine.
4. Delivery Times and Delays
4.1 Estimated Delivery
- Delivery times vary depending on the shipping provider and the destination address. While we endeavour to ensure prompt delivery, exact dates cannot be guaranteed.
4.2 Delays
- Tangerine Arts shall not be liable for delays in delivery resulting from circumstances beyond our control, including, but not limited to, shipping service delays, customs clearance, or other external factors.
5. Risk, Title, and Inspection
5.1 Transfer of Risk
- The risk of loss or damage to the Products passes to you upon delivery to the shipping carrier.
5.2 Title
- Title to the Products shall remain with Tangerine Arts until full payment is received.
5.3 Inspection on Delivery
- You are advised to inspect the delivered Products promptly. Any claims regarding damage or discrepancies should be raised immediately with both the shipping carrier and our support team.
6. Damage, Loss, and Claims
6.1 Damage During Transit
- Tangerine Arts is not responsible for any damage incurred during transit. In the event that a Product is damaged upon delivery, responsibility lies solely with the shipping carrier.
6.2 Claims Process
- Any claims for damage, loss, or non-delivery must be submitted directly to the shipping provider in accordance with their established claims process, as well as reported to us at [email protected].
7. Amendments
- Tangerine Arts reserves the right to modify these Delivery Terms at any time. All amendments will be posted on our website and will become effective immediately upon posting.
8. Contact
- For any queries or concerns regarding delivery, please contact our support team at [email protected].
By placing an Order with Tangerine Arts, you confirm that you have read, understood, and agreed to these Delivery Terms and Conditions.